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TERMS & CONDITIONS

CUSTOMER CARE

  1. Scope of Service: Our customer care team is dedicated to providing assistance and support to our valued customers. We strive to address inquiries, resolve issues, and ensure a positive shopping experience for all users of our website.

  2. Contact Methods: You can reach our customer care team through various channels, including email, phone, and live chat support. Our contact information is available on our website for your convenience.

  3. Service Hours: Our customer care team operates during specified service hours, which are 9 to 6 PM IST. Responses to inquiries and support requests received outside of these hours will be addressed during the next available service window.

  4. Response Time: We aim to respond to all customer inquiries and support requests in a timely manner. While we strive to provide prompt assistance, response times may vary depending on the volume of inquiries and the complexity of the issue.

  5. Professional Conduct: Our customer care representatives are trained to assist you with courtesy, professionalism, and empathy. We expect all interactions with our customers to be conducted in a respectful and courteous manner.

  6. Confidentiality: We respect your privacy and handle all customer inquiries and support requests with the utmost confidentiality. Any personal information shared with our customer care team will be used solely for the purpose of addressing your inquiry or issue.

  7. Resolution Process: Our customer care team is committed to resolving customer inquiries and issues efficiently and effectively. If you have a concern or problem with your order, our representatives will work diligently to find a satisfactory resolution in accordance with our policies.

  8. Feedback and Suggestions: We welcome feedback and suggestions from our customers to help us improve our products and services. If you have any comments, ideas, or suggestions for how we can better serve you, please don't hesitate to share them with our customer care team.

  9. Compliance with Policies: All interactions with our customer care team are subject to our website's terms of service, privacy policy, and other applicable policies. By contacting our customer care team, you agree to abide by these policies and guidelines.

  10. Limitation of Liability: While our customer care team strives to provide accurate information and assistance, we cannot guarantee the outcome of every inquiry or support request. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from interactions with our customer care team.

If you have any questions or concerns about our customer care terms and conditions, please contact us for further assistance. Your satisfaction is our priority, and we are here to help you in any way we can.

​WHOLESALE INQUIRIES

  1. Contact Information: For wholesale inquiries, please reach out to our dedicated wholesale department via email at spigotbathfittings@gmail.com or by phone at +919368038500. Our team will be happy to assist you and provide all necessary information regarding pricing, minimum order quantities, and shipping options.

  2. Product Catalog: Upon request, we can provide you with a comprehensive product catalog showcasing our range of taps and cock products available for wholesale purchase. Our catalog includes detailed information about each product, including specifications, dimensions, and pricing.

  3. Customization Options: We understand that different businesses have unique needs and preferences. If you require custom branding or packaging for your wholesale order, please let us know, and our team will work with you to accommodate your requirements.

  4. Volume Discounts: We offer volume discounts for large wholesale orders. The more you order, the more you save. Our wholesale pricing structure is designed to provide maximum value for businesses looking to stock our products.

  5. Ordering Process: Once you've reviewed our catalog and pricing information, you can place your wholesale order by contacting our wholesale department directly. Our team will guide you through the ordering process and provide assistance with any questions or concerns you may have.

  6. Payment Terms: We offer flexible payment terms for wholesale orders, including options for credit card payments, bank transfers, and other convenient payment methods. Our team will work with you to establish payment terms that meet your business needs.

  7. Shipping and Logistics: We partner with reliable shipping carriers to ensure timely delivery of your wholesale order. Shipping options, costs, and estimated delivery times will be provided to you during the ordering process. We can also accommodate special shipping requests as needed.

  8. Customer Support: Our dedicated wholesale team is committed to providing exceptional customer support throughout the wholesale ordering process. If you have any questions or need assistance at any stage, please don't hesitate to reach out to us.

We look forward to the opportunity to partner with you and fulfill your wholesale needs. For inquiries or to request a wholesale catalog, please contact our wholesale department using the provided contact information. Thank you for considering us as your wholesale supplier.

​PRIVACY & SAFETY​

  1. Data Collection: We collect personal information, such as your name, email address, shipping address, and payment details, when you place an order on our website. This information is necessary for processing your order and ensuring a smooth shopping experience. We may also collect non-personal information, such as your IP address and browsing behavior, to improve our website's functionality and user experience.

  2. Data Usage: Your personal information is used solely for the purpose of fulfilling your orders, providing customer support, and communicating with you about your purchases. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

  3. Data Security: We are committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive information transmitted between your browser and our website using Secure Socket Layer (SSL) technology.

  4. Payment Security: We partner with reputable payment processors to securely process online transactions. Your payment details are encrypted and transmitted directly to our payment gateway, and we do not store your credit card information on our servers.

  5. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our website. You have the option to disable cookies in your browser settings, but please note that certain features of our website may not function properly without cookies.

  6. Third-Party Links: Our website may contain links to third-party websites or services for your convenience. However, we are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit.

  7. Updates to Privacy Policy: We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

If you have any questions or concerns about our privacy and safety policy, please contact us for assistance. Your privacy and security are important to us, and we are committed to maintaining the confidentiality and integrity of your personal information.

PAYMENT METHODS​

​- Credit / Debit Cards

- Offline Payments

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